Please Review and Acknowledge our Terms:
Order Cancellations
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Orders may be cancelled within 24 hours of placement.
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After 24 hours, cancellations are subject to a 30% cancellation/restocking fee.
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Custom, made‑to‑order, or modified products cannot be cancelled once production has begun.
Product Returns
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Returns must be requested within 7 days of delivery.
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All returns require prior written authorization (RMA).
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A 30% restocking fee applies to all approved returns.
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Returned items must be in unused, undamaged, and fully resalable condition.
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Shipping costs for returns are the responsibility of the customer.
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Custom, made‑to‑order, or modified products are non‑returnable and non‑refundable.
Fantasy Fountains ships most domestic and international orders via Federal Express. Orders over $500 are shipped with signature required unless the buyer specifically requests no signature required.
International shipments are subject to costs in addition to the domestic costs, applicable taxes and shipping costs calculated and billed separately. The customer agrees to pay for the total of all such costs, which may include, but are not limited to; Common Export Documents, Transportation Documents, Export Compliance Documents, Export / Import Duties / Tariffs, National / Local Sales Taxes, Customs Fees, Shipping Fees, etc.
International Shipping
The customer agrees to pay all international shipping‑related costs, including but not limited to:
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Export documentation
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Transportation documents
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Compliance documents
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Duties, tariffs, VAT, GST, national/local taxes
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Customs fees
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Brokerage fees
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Shipping carrier fees These costs are billed separately when applicable. Orders will not ship until all balances are paid in full.